Talk and listen freely. Behind every conversation stands a wall of verified identities, always-on moderation, and tools that put you in control.
Talkiva is a support-conversation platform. It is not an emergency service, and our Listeners are not medical professionals.
If you or someone you know is in danger, stop and call 112 (National Emergency Number) or 100 (Police) immediately.
For mental-health crisis support, call Tele-MANAS 14416 — free, 24×7, in your language.
Safety on Talkiva is never one feature. It is a stack — identity, technology, and you.
No Listener speaks a word until they pass government-ID verification — PAN and Aadhaar e-KYC, plus our 6-step onboarding screen. Documents are re-checked periodically, are never visible to other users, and never leave secure storage. One person, one account: duplicates and ban-evasion attempts are terminated on discovery.
During audio and text sessions, our real-time AI Copilot continuously flags threats, coercion, grooming patterns, hate, and financial manipulation as they happen. High-risk flags can pause a session instantly; child-safety and life-threat categories escalate without delay, and standard safety reports are actioned within 24 hours. The Copilot analyses patterns for moderation only — it is not a human eavesdropper, and recordings are encrypted and access-controlled.
Block anyone in one tap — blocked users can never call, message, or rematch with you, and they are never told. Every profile, chat, and session carries a Report button that goes straight to our Grievance Officer. We acknowledge within 24 hours and act within 24 hours on safety reports — faster where the IT Rules, 2021 require.
Talkiva exists for support and conversation — never exploitation. Breaking these rules can mean content removal, account suspension, permanent ban, Coin forfeiture, or referral to law enforcement.
Read the full Community GuidelinesIn line with the Information Technology Rules, 2021, three officers are appointed to keep Talkiva transparent and answerable.
For every user — complaints, reports & appeals. Appointed under Rule 12 of the IT Rules, 2021 to receive and resolve user complaints, safety reports, and enforcement appeals.
For law enforcement & authorities only. Appointed under Rule 13 of the IT Rules, 2021 as the single point of contact for police, courts, and government agencies acting under lawful process.
For policy, escalations & oversight. Appointed under Rule 12(7) of the IT Rules, 2021 to oversee platform-wide compliance and handle escalations left unresolved by the Grievance Officer.
When a situation is bigger than a conversation, these national services exist for exactly that moment.
24×7 national helpline for women facing violence or in distress.
Report online fraud and financial cybercrime — fast response improves recovery odds.
Statutory body for policy intervention and complaint redressal concerning women.
File online cybercrime complaints, including crimes against women and children.
These services are independent of Talkiva and operate under their own protocols. In a life-threatening emergency, always call 112 or 100 first.
Open their profile or an active chat, tap the block icon, and confirm. Blocking is instant and silent — the blocked user cannot call, message, or rematch with you, and is never notified. You can review and unblock users anytime in Settings → Blocked Users.
Your report goes directly to our Grievance Officer. We acknowledge within 24 hours and act within 24 hours on safety reports. Depending on severity, action can range from a warning and content removal to suspension, a permanent ban with Coin forfeiture, or referral to law enforcement where the law requires.
For serious reports, the affected accounts may be paused while evidence is reviewed — that includes call metadata, chat logs, and, where a session was recorded for safety, the encrypted recording. Only authorised, trained moderators access this material, and both parties' privacy is protected throughout. You'll be told the outcome of a report you filed.
No. Blocks are always silent. For reports, we share as little as possible: the reported user is never shown who filed the report, and standard safety reports remain confidential. Exceptions only arise where the law compels disclosure, such as evidence in a police investigation.